Advanced Manufacturing &amp; Services</a>, <a href=https://www.bain.com/our-team/kazuki-okoshi/"/link/52ace43f651a4b63b0a9a6dab3240a65.aspx">Energy &amp; Natural Resources</a>,&nbsp;<a title="Technology" href=https://www.bain.com/our-team/kazuki-okoshi/"/link/3a33caa4d3734a15bea3c8eb0caa0889.aspx">Technology, <a href=https://www.bain.com/our-team/kazuki-okoshi/"/link/68c494d3b91449c69302891c12d0f162.aspx">Telecommunications and <a title="Customer Strategy &amp; Marketing" href=https://www.bain.com/our-team/kazuki-okoshi/"/link/3d1a7e668549473284ca0672f7f5e8d9.aspx">Customer Strategy &amp; Marketing</a> practices." />

Kazuki Okoshi

Partner,

Tokyo

About Kazuki

Kazuki Okoshi is an expert in Bain's Advanced Manufacturing & Services, Energy & Natural ResourcesTechnology, Telecommunications and Customer Strategy & Marketing practices.

Kazuki has advised clients across multiple industries, including technology, telecommunications, automotive and financial services, on a wide range of topics, including corporate strategy, customer strategy and marketing, customer loyalty (NPS®), salesforce improvement and after-services strategy. His perspectives on customer strategy & NPS® have been published in many news media.

Prior to joining Bain, Kazuki worked as a consultant for another top firm and as a loan officer at The Dai-Ichi Kangyo Bank (Mizuho Bank).

He earned a BA in Law from Kyoto University and an MBA from HEC Paris.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.